SHIPPING & RETURNS

Shipping Information

At MIZU Recovery, every order is handled with care and precision. We partner with trusted global logistics providers to ensure safe and timely delivery for all customers.

Order Processing:

  • Orders are processed Monday–Friday, excluding public holidays.

  • Please allow 1–3 business days for your order to be prepared and shipped.

  • You will receive a tracking number via email once your order has been dispatched.

Estimated Delivery Times:

Due to high demand and international logistics, please allow 2–4 weeks for your order to arrive.
Delivery times may vary depending on your location, customs clearance, and seasonal volume.

Shipping Regions:

We offer worldwide shipping, including free shipping to Canada and the United States.

Tracking Your Order:

You will receive an automated shipping confirmation email with tracking details once your order has been shipped. Tracking updates may take a few days to appear after dispatch.

Customs & Duties:

All prices are listed tax-free in USD. Depending on your region, import duties or customs fees may apply once your order reaches its destination. These fees are determined by your local customs office and are the responsibility of the customer.

For additional questions, contact our support team at support@mizurecovery.com — we’re happy to assist.

Returns & Refunds

We stand behind the quality of every MIZU Recovery product and want you to shop with complete confidence.

90-Day Guarantee:

If you’re not completely satisfied with your order, you can return it within 90 days of delivery for a full refund or exchange.

Return Conditions:

  • Items must be in their original condition and packaging.

  • Customers are responsible for return shipping unless the product is defective, incorrect, or damaged upon arrival.

  • The first return per order is free.

Return Process:

To initiate a return, email support@mizurecovery.com with your order number and reason for return. Our team will provide a return authorization and detailed instructions.

Damaged or Incorrect Items:

If your product arrives damaged, defective, or incorrect, please email us within 7 days of delivery. Include your order number and clear photos of the issue — our team will resolve it quickly.

Refund Timeline:

Once your return is received and inspected, refunds are issued to your original payment method within 7–10 business days.
Processing times may vary depending on your payment provider.

Our Commitment

At MIZU Recovery, your satisfaction is our priority.
We’re committed to providing quality, transparency, and care at every step — from checkout to recovery.