FAQs

How can I contact MIZU Recovery?

You can reach our support team anytime at support@mizurecovery.com.
Our customer care specialists are available Monday–Friday to assist with orders, product questions, and general inquiries.

Do you ship worldwide?

Yes, we proudly ship our products worldwide.

Where do you ship from?

All MIZU Recovery orders are fulfilled from our global logistics center in Hong Kong, ensuring safe and efficient international delivery.

Can I change or cancel my order?

We process orders as quickly as possible to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of purchase.
After this period, your order may already be in processing and cannot be modified. Once delivered, you can still request a return or refund in accordance with our policy.

What payment methods do you accept?

We accept all major credit and debit cards — including Visa, Mastercard, American Express — as well as PayPal for secure checkout.

When will my order be processed?

Orders are processed between Monday and Friday (excluding holidays).

• Processing time: 1–3 business days

• Shipping begins the next business day after processing

During high-volume periods or promotional events, please allow additional time for dispatch.

How long will delivery take?

Shipping times vary by location. Due to global demand, average delivery takes 2–4 weeks. You will receive a tracking number as soon as your order ships.

What if I don’t receive my order?

If your package hasn’t arrived within 30 days of shipment, please contact us — you’ll be eligible for a full refund under our delivery guarantee.

Will I be charged customs or import taxes?

All prices on our website are tax-free in USD.
Depending on your country’s import laws, duties or customs fees may apply once your order arrives. These fees are the responsibility of the customer.
For more details, please contact your local customs office.

How do I return an item?

To request a return, contact us at support@mizurecovery.com with your order number.
Our team will guide you through the process and provide a return address.

What if my item is defective, incorrect, or damaged?

If your order arrives damaged, missing, or incorrect, please email us within 7 days of delivery at support@mizurecovery.com.
Include your order number and clear photos of the item(s).
We’ll review your case promptly and arrange a replacement or refund.

When will I receive my refund?

Refunds are issued to your original payment method within 7–10 business days after we receive your returned item or confirm cancellation.
Processing times may vary by your bank or credit card provider.

Our Promise

At MIZU Recovery, your satisfaction and trust come first. Every product is backed by our 90-Day Guarantee and dedicated support team to ensure a seamless shopping experience from start to finish.